We are currently looking for a talented Support Executive to join our innovative and passionate team. This is a full-time, opportunity that promises not just a job but a path to personal and professional growth.
- Respond promptly to student queries via CMS, Email, WhatsApp and call in a clear, helpful, and professional manner.
- Handle and resolve support tickets related to course access, payments, technical issues, and general inquiries
- Maintain accurate records of student interactions and issue resolutions
- Follow up on pending or unresolved queries to ensure timely closure
- Collaborate with internal teams (academic, tech, operations) to resolve complex issues
- Escalate high-priority or unresolved tickets to the appropriate department
- Ensure all support interactions meet quality and response time standards
- Provide feedback and insights to improve the student experience and support processes
- Prepare basic reports or summaries of support trends and recurring issues
- Stay updated with platform changes, course offerings, and support policies to assist students effectively
